The agreement between you and Volumelabs

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, APIs and services (together, the “Service”) made available at volumelabs.live by Volume Labs Private Limited (“Volumelabs”, “we”, “us”), a private limited company incorporated under the Companies Act, 2013 with CIN U62010MP2026PTC084678 and registered office at C-254 Raksha Vihar Colony, Parwaliya Sadak, Fanda, Bhopal, Madhya Pradesh, India — 462030.

By creating an account, clicking “I agree”, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to it.

1. The Service

Volumelabs provides an AI-powered platform that (a) answers and manages customer conversations across voice, WhatsApp, email and web chat; (b) qualifies leads, books appointments and syncs data with connected systems; and (c) generates analytics, forecasts, reports and recommendations from your business data. Features vary by subscription plan and may evolve over time.

2. Accounts and eligibility

• You must be at least 18 years old and capable of entering into a binding contract.
• You are responsible for your account credentials and for all activity under your workspace, including actions taken by team members you invite.
• You must provide accurate registration and billing information and keep it current.

3. Your content and data

“Customer Data” means content you or your end users submit to the Service — conversations, contact records, documents uploaded to your knowledge base, and connected-system data. As between the parties, you own your Customer Data. You grant us a limited, non-exclusive licence to host, process and transmit Customer Data solely to provide and improve the Service for you, consistent with our Privacy Policy.

• You are responsible for having a lawful basis (including notices and consents) to share your end users’ data with us, and for the accuracy and legality of Customer Data.
• You will not upload data you have no right to process, or use the Service to collect sensitive personal data unless the applicable plan and configuration expressly support it.

4. AI-generated output

The Service uses artificial intelligence to generate responses, summaries, scores, forecasts and recommendations (“Output”). You acknowledge that:

• Output is probabilistic and may be inaccurate, incomplete or inappropriate despite our guardrails. You are responsible for reviewing Output and for decisions made in reliance on it.
• Output is not professional (legal, medical, financial or tax) advice.
• You must configure escalation, approval and guardrail settings appropriate to your business, and must not represent Output as human-authored where law requires disclosure of automated interaction.

5. Acceptable use

You agree not to, and not to permit anyone to:

• use the Service for unlawful, deceptive, harassing or fraudulent purposes, including spam or unsolicited communications in breach of telecom, TRAI/TCCCPR, or anti-spam rules applicable to you;
• violate WhatsApp, telephony carrier, or email provider policies when using connected channels;
• attempt to probe, disrupt or gain unauthorised access to the Service or its infrastructure;
• reverse engineer, scrape at scale, resell or white-label the Service except as expressly permitted by your plan;
• use the Service to build a competing dataset or to train competing models on our Output at scale;
• upload malware or content that infringes third-party rights.

6. Subscriptions, fees and taxes

• Paid plans are billed in advance on a monthly or annual cycle at the prices shown at purchase, plus applicable taxes (including GST where applicable).
• Usage-based components (e.g. conversation volumes, voice minutes) are metered as described on the pricing page and in your billing dashboard.
• Plans renew automatically until cancelled. Cancellation and refunds are governed by our Refund & Cancellation Policy.
• We may change prices with at least 30 days’ notice effective from your next billing cycle.

7. Third-party services

The Service interoperates with third-party products (telephony carriers, WhatsApp Business Platform, email providers, CRMs, ERPs, calendars, payment processors). Your use of those products is governed by their own terms, and we are not responsible for their acts, omissions or outages. Connecting a third-party service authorises us to exchange data with it on your behalf.

8. Intellectual property

We and our licensors own the Service, including software, models, interfaces, and branding. No rights are granted except as expressly stated. You may provide feedback, which we may use without restriction. Trademarks of third parties belong to their respective owners.

9. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms. This clause does not limit our published Privacy Policy.

10. Availability, beta and demo features

We aim for high availability but the Service is provided “as is” and “as available”. Features identified as beta, preview, demo or evaluation are provided for testing, may use simulated data, and may be changed or withdrawn at any time without liability.

11. Disclaimers

To the maximum extent permitted by law, we disclaim all warranties — express, implied or statutory — including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or Output will be uninterrupted, error-free or accurate.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue, goodwill or data; and (b) our aggregate liability arising out of or relating to the Service is limited to the amounts you paid to us for the Service in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnity

You will indemnify and hold us harmless from third-party claims arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of law — including claims by your end users relating to notices, consents or communications you were required to manage.

14. Suspension and termination

• You may cancel your subscription at any time from the billing dashboard; access continues until the end of the paid period.
• We may suspend or terminate access for material breach, security risk, legal requirement, or non-payment, with notice where practicable.
• Upon termination we will make Customer Data available for export for 30 days, after which it may be deleted per our retention schedule.

15. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory law, the courts at Bhopal, Madhya Pradesh, India shall have exclusive jurisdiction. The parties will first attempt to resolve disputes amicably within 30 days of written notice.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-product notice at least 15 days before they take effect. Continued use after the effective date constitutes acceptance.

17. Contact

Volume Labs Private Limited · CIN U62010MP2026PTC084678
Registered office: C-254 Raksha Vihar Colony, Parwaliya Sadak, Fanda, Bhopal, Madhya Pradesh, India — 462030
Email: labsvolume@gmail.com